We take all complaints seriously and aim to resolve them fairly and quickly. The information below provides an overview of how we deal with complaints and how long it takes.
If you want to make a complaint please send full details to:
Tatton Investment Management
17 St Swithin's Lane
Phone: 020 7139 1470
Once we have received your complaint we will try to resolve it straight away, however, if we are unable to:
If you are unhappy with our final response or any delay you can refer your complaint to:
The Financial Ombudsman Service
The Financial Ombudsman Service offers a free, independent complaint resolution service.
You have the right to refer your complaint to the Financial Ombudsman Service free of charge – but you must do so within 6 months of the date of the final response letter.
If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.